Do you have any questions? Perhaps you can find the answers below. Our FAQ is the fastest way of getting assistance. Here you can read about our returns policy, how to pay for your order and what delivery options we offer.
If you cannot find an answer to your question here, you are very welcome to contact us by writing to shop@babydan.dk or calling us at +45 86 95 19 72. Then we will help you as soon as possible.
Products
What distributors do you use? add
We have distributors all over the world, so you can always come out and see a product physically in a store. Google "BabyDan distributor" or simply Google our products to find a distributor near you.
What does it mean when a product is listed as meeting a safety standard? add
When a product meets a safety standard, it means that the product has been certified based on the latest standards that the authorities have specified.
In order to be certified, the product must go through a large number of tests in order to ensure that the product can withstand various daily use scenarios. This mean that you can be sure that a product that meets the safety standards is the safest choice for you and your child.
All of our safety gates and the majority of our other products meet the latest and strictest safety standards. That is your guarantee that the products help you to take really good care of your child.
You can read more about the safety standards for our BabyDan safety gates and many of our other products.
What does it mean when a product is Oeko-Tex certified? add
If a product is Oeko-Tex certified, it means that it is completely free of harmful substances.
Oeko-Tex is a partnership of 18 independent research and testing institutes working with organic textiles and leather in Europe and Japan. Oeko-Tex is in charge of carrying out the many tests and preparing guidelines for determining whether a textile or leather product is organic and free of undesirable substances and chemicals.
The Oeko-Tex standard 100 is one of the world’s most well-known textile certifications. So if a textile has earned this label, you can be certain that no parts of the fabric contains any harmful substances.
The vast majority of our textiles are Oeko-Tex standard 100 certified, because your child’s safety is absolutely our top priority here at Babydan.dk. You can, for example, buy Oeko-Tex certified ponchos and bath capes here (link).
What does it mean when wood is FSC certified? add
If a product is made from FSC certified wood, you can be sure that you can buy it with a clean conscience.
This is because the wood will then be from an FSC forest, where trees are only cut down to the extent that the forest can replenish itself. In FSC forests, animals and plants are also protected, and the people who work in the forests are properly trained, properly equipped and given a fair wage.
FSC is an international non-profit labelling scheme for wood and paper products. FSC is the only international labelling scheme for wood products, and it gets a lot of support from green organisations such as WWF, Greenpeace and Forests of the World, social organisations and companies around the world.
BabyDan is an FSC certified company, as we are most passionate about sustainability and safety for the world that our children will be growing up in.
You can, for example, buy a BabyDan TORA safety gate which is made from FSC certified beech.
Some part of my product is missing - what can I do? add
If you are missing a spare part for your safety gate, then in some cases we can help you by sending you a new one. You can contact us by writing to shop@babydan.dk.
However, please note that not all spare parts can be replaced. For example, front mounted plastic fittings cannot be replaced, as they are pressure mounted and therefore the safety gate will not meet the safety standards after that part is replaced.
If that happens to be the part that you want to replace or is missing, you will have to buy a new safety gate. However, if you are short a handle, then in some cases that can be replaced.
Contact us by writing to shop@babydan.dk if you need advice.